One business day
The studio reviews new questions Monday to Friday. Order-photo replies and preview clarification requests are treated as production support, so including the order number helps the team answer faster.
WishFigure studio support
Help before and after your custom figurine order.
Questions about photos, gift timing, preview approval, PayPal checkout, rush handling, photo swaps, or an existing order can go through the contact form below. Paid customers should reply to the Shopify order email with reference photos and notes, ideally the same day. If that email is missing, send the photos to support@wishfigure.com or use the photo submission page with the order number and a clear subject line such as "Order #1234 - Photo Submission". Custom-order decisions are confirmed by email so your preview approval, rush, photo swap, refund, or no-display request stays attached to the order record.
Public support email
support@wishfigure.com
Reply with photos
Send clear, unobstructed front-facing photos, pose ideas, outfit notes, full-body references when available, name-card text, and needed-by date by replying to the order email after secure checkout. Use support@wishfigure.com or the photo submission page as the backup photo path.
PayPal and Shopify
Checkout is handled by Shopify with PayPal available. The studio starts custom work after payment clears and usable photo references are connected to the order. Rush handling and photo swaps after design starts are paid value-added services.
Can we make it?
For unusual poses, pets, outfits, props, or scene ideas, send a short description before ordering. The studio can confirm fit by email, especially when the request involves tiny text, logos, complex props, copyrighted characters, celebrities, or public figures.
Tracked DDP shipping
For destination questions, send the country and city so we can confirm the route. If a package arrives damaged, contact support with the order number, packaging photos, and product photos within seven days. Small-structure transit issues are reviewed case by case.
Faster help
Include these details in your message.
- Order number, if the order is already placed
- Photo submission page link if the Shopify order email is hard to find
- Subject line such as "Order #1234 - Photo Submission" or "Order #1234 - Shipping Question"
- Gift date or needed-by date, if timing matters
- For "Can you make this?" questions: pose, outfit, prop, pet, logo/IP, and reference-photo notes
- Photo count and whether the order is single, couple, pet, or family
- Preview question, shipping country/city, or damage-on-arrival photos
- No-display request before preview approval if you do not want the finished figurine used as public proof
- Email confirmation for preview approval, rush service, photo swaps, refunds, and damage-review remedies